How to exclude internal visits from analytics?

When analyzing document engagement, you might want to exclude visits from your internal team members to get a clearer picture of external viewer engagement. Papermark makes this easy with a simple toggle switch.

Step 1: Access Analytics Dashboard

Navigate to your document's analytics dashboard where you can view statistics and engagement metrics.

Step 2: Find the Toggle Switch

Look for the "Exclude internal visits" toggle switch in the top-right corner of your analytics dashboard.

Step 3: Enable Filtering

Simply click the toggle switch to exclude internal visits. When enabled:

• The switch will be highlighted
• Analytics will automatically refresh
• All metrics will update to exclude internal visits

What Gets Filtered?

When you exclude internal visits, Papermark filters out:

• Views from team members
• Views from workspace administrators
• Views from document owners
• Test views from internal users

Impact on Analytics

Excluding internal visits affects:

• Total view count
• Average view duration
• Page engagement metrics
• Completion rates
• Overall statistics

View filtered analytics

Best Practices

When to Exclude Internal Visits

Consider excluding internal visits when:

• Presenting analytics to clients
• Measuring external engagement
• Analyzing marketing effectiveness
• Reporting to stakeholders

When to Include Internal Visits

Keep internal visits visible when:

• Testing document settings
• Verifying tracking functionality
• Reviewing team engagement
• Troubleshooting issues

Benefits

• Accurate Metrics: Get a true picture of external engagement
• Better Reporting: Present clean data to stakeholders
• Clear Insights: Understand how your audience truly interacts with documents
• Easy Toggle: Switch between views instantly

Identifying Internal Visits

Internal visits are marked with:

• ℹ️ Internal visitor indicator
• Team member email addresses
• Workspace role information

Conclusion

Excluding internal visits helps maintain clean, accurate analytics that truly reflect your document's external engagement. Use this feature when you need to focus on how your intended audience interacts with your content.